I was on an AirAsia X flight returning to Kuala Lumpur from Tianjin, China. It was my first time on AirAsia X.
Why AirAsia X, you ask? Well, it's the only airline in KL which has direct flights to Tianjin.
If there were an alternative, I'd surely opt for that.
So, there we (my husband and I) were, onboard and settling down, tucking our carry-on luggage into the over-head compartment, when a woman in her early 50s asked my husband to put her rather large carry-on into the same compartment as ours, which was already quite full.
So, he did her the favour, placed her luggage into the compartment and she thanked him for that.
It was almost time for take off; flight attendants were trying to finalise everything, making sure all compartments were tightly closed and what have you not.
We were buckled up and ready for take off, when a stewardess asked the owner of a luggage (in this case, it was the woman in her 50s) to transfer her bag to another compartment as it was too full.
The woman looked at her (the stewardess) helplessly because it seemed that the luggage was too heavy for her to carry. So, she asked the stewardess in the most polite manner if she could help her with her luggage.
Well, we all know that it's a flight attendant's duty to help passengers, right? And they would always help with a smile.
Or so I thought.
The reply she gave to that woman sucked me into a complete disbelief phase.
"It's your bag, shift it on your own."
I believe my eyes widened for a long one minute. I was stunned. Totally taken aback.
Not only did she say that loudly, but she said in a rather rude tone; it sounded like a command. And to a woman in her 50s!
I would never do that, ever.
I felt so sorry for that woman.
In the end, the poor woman shifted the bag on her own, without even complaining or getting mad at anyone.
As for the stewardess? She acted like nothing happened and continued doing her "duties".
I wonder, was it THAT difficult of a task for her to perform? It'd only take her less than, say, 2 minutes max to move that bag.
But, she just wouldn't do it.
What you pay is what you'll get. In this case, it applies.
So, if you choose to fly AirAsia or AirAsia X, drop all your expectations.
You wouldn't want to wind up in frustration and disappointment.
Bon Voyage!
More about AirAsia X on the next posting.....stay tuned.
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Nice gesture from your husband helping the passenger with her large bag.
ReplyDeletePerhaps the flight attendant had several bad incidence concerning large overweight hand-carry luggage - which happens all too often even though the guidelines and rules have a set size and weight limitation, and might have a bad day herself.
Thanks for the compliment.
ReplyDeletePerhaps you're right about the stewardess. Still, it doesn't give her the right to set that harsh tone on anyone. As a flight attendant, she's got to be professional, no?
However, I do agree that many inconsiderate passengers just tend to bring huge carry-ons with them. Their large bags filled the space in the compartments easily. So unfair for other passengers.